Shipping & Returns

Shipping Policy

At Toknora, we are committed to delivering your order quickly, safely, and efficiently throughout the United States.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly delayed.

Shipping Time

Estimated delivery times within the United States:

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days (when available)

Delivery times are estimates and may vary depending on location, weather conditions, carrier delays, or holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery status.

Incorrect Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for packages delivered to incorrectly provided addresses.

Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact our support team at [your email address] and we will assist you as quickly as possible.

Return & Exchange Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions below.

Return Window

Customers may request a return within 30 days of receiving the product.

Eligibility for Returns

To qualify for a return:

The item must be unused and in its original condition
The item must be returned in the original packaging
Proof of purchase or order confirmation is required

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale items
Personalized or customized products
Items damaged through misuse or improper handling

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Exchanges

We only replace items if they are defective or damaged.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Email: [moreirafreitas@gmail.com]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Location: United States